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Store FAQs


Q. Is Pearl River Vineyards Online Store a secure website? Is my credit card information safe and secure?

Yes. Pearl River Vineyards Store is a secure website. We are aware of the concerns regarding use of credit cards over the Internet. To address these concerns, we are using the leader in on-line shopping, PayPal to collect your sensitive information and process your payments for us. This safeguards the privacy and confidentiality of our online shoppers.


Q. What is the Pearl River guarantee?

Your complete satisfaction is guaranteed. If any item ever falls short of your expectations, we insist you return it for a full, fast, and friendly refund. Just call us at 404.437.1249 or email us if there is a problem with your order. We will make every effort to make sure you are 100% satisfied.


Q: Will Pearl River Vineyards ever sell my personal information?

We will never sell or share your email address or personal information with anyone.


Q: What will you do with my information?

Your personal information is used solely for sending you updates on special offers, discounts, promotions, recipes, products, and much more. If you do not want us to e-mail you with updates, please drop us an email informing us of your wishes.


Q: When should I expect my delivery?

Standard delivery for all in-stock orders should be received within 7-10 business days. Items ordered together may not necessarily be shipped together. If an item is temporarily out of stock, we will give you an estimated ship date. Allow extra time for APO and FPO deliveries.


Q: Can I Rush My Shipment?

We offer Express Delivery. Items ordered by 12PM EST Monday through Friday should be received within 3-4 business days. Just add $13.95 per address to the Shipping and Handling Charges for your order. (For shipments to Alaska, Hawaii and U.S. territories, add an additional $35 where this service is available...call us to be sure.) We regret that we cannot ship to foreign countries.


Q: What are your Shipping Fees?

Merchandise Totals:
Up to $10.00 - $8.00
$10.01 to $25.00 - $12.00
$25.01 to $35.00 - $15.00
$35.01 to $50.00 - $18.00
$50.01 to $80.00 - $24.00
$80.01 or more - Please call us.


Q: How Do I Place An Order?

Pearl River Vineyards provides four convenient ways to place an order:
1 Shop Online at www.pearlrivervineyards.com
Just point & click to order any item from our online shopping store. And be assured, your online transaction with us is totally secure.

2 Call 1.800.773.6531
If no one answers, please leave us a message and we will return your call within 24 hours.

3 Fax your Order Form to 404.622.9919.
Please include the item name, number, quantity, payment option and a daytime phone number where we can reach you in case we have any questions about your order.
Print out an order form. >>

4 Mail your Order Form
Please include the item name, number, quantity, payment option and a daytime phone number where we can reach you in case we have any questions about your order.
Print out and order form.

Mail your order to:
Pearl River Vineyards
218 Laredo Drive, Suite B
Decatur, Georgia 30030


Q: What Payment Methods Do You Accept?

For on-line and Fax orders, we accept Visa®, MasterCard®, American Express® and Discover®/NOVUS®. For mail orders we also accept personal checks (will hold order until check has cleared). No Money Orders, or Cashiers Checks will be accepted.


Q: Are You Perfect?

Although we make every effort to provide accurate information and function flawlessly, we reserve the right to make corrections if an error does occur. We reserve the right to substitute any product with one of equal or greater value (we will call to confirm).


 
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